Technical Customer Success Manager
About the job
If you are motivated to improve the world and have a real impact, Chargetrip is the right place for you. Customer success is crucial to Chargetrip and one of the cornerstones of our operations. We strive to create relationships with our customers that are personal, professional, and highly knowledgeable. As a Customer Success Manager, you will be responsible for maximising the value our customers derive from our API products.
What you'll be working on
As a Customer Success Manager at Chargetrip, you will work closely with our clients to ensure our technology's successful integration and implementation. You will be helping their product owners as well as their development team with onboarding, providing technical support and strategising with our customers to ensure they get the most value out of our API products. Additionally, you will work closely with our sales and development teams to identify and address any issues or opportunities for improvement.
What we are looking for
The ideal candidate has a strong technical background, preferably programming experience, excellent communication and problem-solving skills, and the ability to work in a fast-paced startup environment. If you have a passion for technology and are dedicated to ensuring customer success, we would love to hear from you!
✅ 1-3 years of experience in a technical customer-facing role
✅ Engineering mindset and experience with programming
✅ Worked in a B2B environment
✅ Understands integration and implementation processes
✅ Excellent communication and problem-solving skills
✅ Willingness to travel to customers globally
What you can expect
Chargetrip is a young company, but we're growing fast and are continuously looking to improve and expand. We value your input; there is always room for good ideas. We would like you to be able to develop your skills; that's why we have an annual budget reserved for learning new skills or taking a course that helps you do your job even better. Additionally, we offer:
💰 €3500 to €4500 Gross per month. (Depending on seniority level)
🗓 Flexible work hours
💻 A Macbook or reimbursement when you BYOD
🥑 Healthy Office Lunch
📈 Employee share plan
⛺️ A minimum of 20 days annual leave; there is no max
Meet your team
Even though Chargetrip has a flat organisational structure and you will regularly interact with all of us, we do have teams. Below are the people you will speak to daily. Feel free to reach out to any of them if you want to know more about the company or culture before you apply.
Want to join us
We would love to meet you! Please include your resume with a cover letter when applying, and we'll get back to you within a week. It's essential that you have all the information you need to decide if Chargetrip is right for you. So feel free to ask us any questions before you apply: firstname.lastname@example.org